Once the desktop app is installed, you will be able to join and start future meetings more quickly by avoiding the extended download process. When you install GoToMeeting, you will download 2 parts of the software to your computer. GoToMeeting desktop app – This is the main software that you use to join and start meetings.
HELP FILE
- We are finishing up things on the new Mac 64 bit version of GoToAssist Remote Support and plan to release it early next week. Here is what you need to know: If you use a Mac to support your customers, do not update to Catalina until you have updated to the Remote Support release or you will not be able to use the technician software.
- Be cautious if you receive unsolicited requests to access your computer. Only join support sessions with people you recognize and trust.
- HELP FILE Use the GoToAssist Expert Desktop App (Mac) Agents can download and install the GoToAssist Expert desktop application for Mac to host attended and unattended support sessions with customers on their computer. Once installed, agents can launch the application to see the GoToAssist Viewer, where they can see the customer's screen and use the options in the Viewer toolbar to support.
Use the GoToAssist Remote Support v5 Customer Application
The GoToAssist Customer Attended Standalone application is available as a single installer file that can be downloaded and used by customers who frequently join attended support sessions from their Windows or Mac computer.
Using the GoToAssist Customer Attended application can make joining attended support sessions easier than ever before. Administrators, agents, and customers alike can benefit in the following ways:
- No need to access a website
- Customers are no longer required to visit https://fastsupport.gotoassist.com/ to join a support session because the application is saved locally or on a shared network. This also eliminates frustration for both the agent and the customer when pronouncing and spelling out “fastsupport.gotoassist.com.”
- Administrators can deploy within restricted environments
- System Administrators who support end-users in a restricted environment (for example, unable to download online applications due to restricted permissions, unable to access websites outside of their Intranet, etc.) can download and install the application to a user's computer.
- Faster time to session
- Agents and customers experience a significant improvement to the speed at which they can connect to a support session increasing overall productivity.
Comparison between the GoToAssist Customer Attended and Unattended applications
While both applications enable agents to connect to a customer's computer, the GoToAssist Customer Attended application is used by the customer to join an attended session, whereas the Unattended application needs no interaction from the customer.
- GoToAssist Customer Attended App
- This app can be directly downloaded by the customer or their system administrator from the location indicated in How to install and use the app. Once downloaded, this app can be installed on the customer’s computer and will appear in the system tray/status bar allowing them to quickly join a session. The computer will not be added to the Devices list in the Agent Console, and the agent cannot connect to it without the customer's approval.
- GoToAssist Unattended App
- This app can be installed by the agent during an attended session, or by the customer (or their system administrator) by downloading the Unattended installer. Once installed, an agent can connect to the computer without any action needed from the customer.
Restriction: On MacOS, the Customer Attended app and the Unattended app cannot be installed at the same time.
How to install and use the app
Customers should follow the below procedure to download and install the app, and to start a session.Note: For detailed system requirements, see the related article.
- Log in to the GoToAssist Remote Support v5Agent Console.
- Download the installer using the link corresponding to your OS:The installer ( GoToAssist_Remote_Support_Customer_Attended_App) is saved to the chosen folder on your computer.
- Run the installer.The GoToAssist Remote Support Customer Attended App is installed on your computer, and its icon is displayed in the system tray/status bar.
- Start a session using the Customer Attended App.
- Click the system tray icon.
- Click Join a Session.
- Fill in the Support Key field using the key your support agent provided to you.
How to Uninstall the App
Customers should follow the below procedure to uninstall the app.
- Click the system tray icon.
- Click Uninstall.
- If prompted, confirm that you want to uninstall the app.The GoToAssist Remote Support Customer Attended App is uninstalled from your computer.
HELP FILE
Download and Install GoToAssist Expert Desktop App (Mac)
When you download the GoToAssist Expert desktop application (so that you can host support sessions), an installation package (including the GoTo Opener application) will be downloaded onto your computer. By running this installation package and leaving the applications installed, you will be able to quickly and easily start sessions and re-install the application, if needed.
Note: These instructions apply to Mac agents only. For instructions that apply to Windows agents, please see Download and Install GoToAssist Expert Desktop App (Windows) for more information. Additionally, you can view the System Requirements for Agents.
Download the GoToAssist Expert Desktop Application for Mac Note: Agents will be prompted to log in with their account credentials once the application has installed. https://yellowsol657.weebly.com/how-to-refresh-in-mail-app-mac.html. How to delete and uninstall apps on mac. For detailed installation instructions, please see below. |
About the installation package
Unbelievably useful mac apps. The installation package includes the following components:
- GoToAssist Expert desktop application
This is the main software that you use to host support sessions and connect to your devices (i.e., unattended support computers). - GoTo Opener application
This 'helper' application downloads as the GoTo Opener.dmg, then installs as the GoTo Opener application. This application is required to install and launch the GoToAssist Expert desktop application. It must be installed on your computer, even if the GoToAssist Expert application is already installed.Note: If you remove the GoTo Opener application at a later time, you'll need to go through the entire download process each time you start a support session from the web app. We don’t recommend that you do this if you frequently start sessions from the web.
How to download the GoToAssist Expert desktop application instantly
- Open a web browser.
- Go to www.fastsupport.com/download/repDownload.
- If the GoTo Opener application is not installed (either first time joining or it was removed), then the GoTo Opener.dmg file will automatically start downloading.
- If the GoTo Opener application is already installed, then some or all of the following steps will be skipped. The web browser will automatically start the GoTo Opener.dmg, which will then launch the GoToAssist Expert desktop application (or install it again, if needed).
- Continue to instructions for each web browser to complete the download and installation steps.
How to download the GoToAssist Expert desktop application from the web
You must log in to your account first to install the GoToAssist Expert desktop application.
Gotoassist App For Mac Os
- Log in at http://up.gotoassist.com.
- On your Dashboard, click Start session.
- If the GoTo Opener application is not installed (either first time joining or it was removed), then the GoTo Opener.dmg file will automatically start downloading.
- If the GoTo Opener application is already installed, then some or all of the following steps will be skipped. The web browser will automatically start the GoTo Opener.dmg, which will then launch the GoToAssist Expert desktop application (or install it again, if needed).
- Continue to instructions for each web browser to complete the download and installation steps.
Instructions for each web browser
Once you have downloaded the GoTo Opener.dmg, you can complete the installation steps for the browser you are using, as follows:
Apple Safari
Gotoassist Expert Mac
- Click the 'GoTo Opener' file in the browser’s Downloads window , or click on it in your user dock (or click Start Session to download again, if needed).
Mozilla Firefox®
Gotoassist Mac Client
- Click OK when prompted, or you can select Save File then click OK to save the GoTo Opener.dmg file to your Downloads folder. To access your Downloads folder, click the Download icon in the upper right navigation of the web browser, then click on the file to open. If needed, click Start Session to download again.
Google Chrome™
- When the download finishes, click the GoTo Opener.dmg file at the bottom of the page to open the file (or click Start Session to download again if needed).
- When the GoToAssist Opener window opens, double-click the GoTo Opener icon .
- You will see a message noting that ' GoTo Opener' is an application downloaded from the internet. If preferred, enable the 'Don't warn me [..]' check box, then click Open to continue. The GoToAssist Expert desktop application will be automatically launched, and the agent can start hosting support sessions with customers. Note: If you remove the GoTo Opener application at a later time, you'll need to go through the entire download process again. https://yellowsol657.weebly.com/blog/mac-fan-monitor-app. We don’t recommend that you do this if you frequently join sessions, as you will lose the benefit of faster join times.
- If prompted, log in to the GoToAssist Expert desktop application.
Gotoassist Mac Support
- The GoToAssist Expert desktop application will launch the Viewer window with a new support session (if enabled by your account admin), otherwise a blank window is displayed. See Use the GoToAssist Expert Desktop App (Windows) for next steps.